Your Job

Regional Operations Enablement Manager leads Operations Team in enabling Best in Class People Support, ensuring Compliance, driving Service Delivery excellence and best employee experience, and leveraging Shared Services.
It starts with YOU.

In this role you will:

​Service Delivery:

•Responsible for Regional Service delivery, leading regional team, aiming Best in Class service: drive standardization, effectiveness, automation, Regional Internal and Shared Services SOPs development, Objectives cascade for Shared Service teams, process constant monitoring, analysis, issues resolution, local and regional service progression

•Working within Operations team, contribute suggestions for technical solutions to Process Transformation & Enablement Team (PTE), aiming Process effectiveness and best Employee Experience. Provides sign off to Global process design and technical solutions

•Submits suggestions on Global process design and participates in decision sign off, making sure Global process comply with Legal and other regional requirements. Ensure successful process embedding by Regional Operations team (Enablement and Delivery)

•Accountable for KC&Me content: ensuring Regional Operations Enablement team effective performance in Knowledge Base maintenance, promoting EE Self Service and driving portal adoption through complete and actual content in People Solutions area

•Responsible for Employment Compliance agenda, working in Partnership with Legal/GPO and making respective mutual decisions on country or regional initiatives /processes launch, while considering process design in accordance with Global standard where possible.

•Partner with stakeholders in GPO, Finance, Legal, GBS etc to ensure alignment in cross-functional areas.

•Responsible for driving Regional CI agenda for GPS, TPV and GBS via regional and Global processes review and contributing to standardization, automation and global process streamline

•Responsible for Global, Regional and Country projects embedding in Operations area: set project teams and ensure successful timely implementation

Culture: Active steward of KC Culture, focus on strengthening company culture and employee experience through Performance Driven Leadership, Care ó Performance and through respective functional accomplishments in Operations and Employee Experience area.

Employee Engagement and Experience: contribute and drive continued employee engagement and aligned employee experience across KC in functional and team area, engaging and ensuring team members best experience.

Change Management: Together with other Operations streams, identify and manage stakeholders, understanding needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of functional information and decisions. Drive Regional Operational Processes Effective Change management, leveraging GPO Communications, Shared Services team and partnering with PTE. Drive Operating model further embedding and adherence in the region.

Data Driven Decision-Making: Investigate complex hypotheses, using a wide range of data & analytics to diagnose underlying causes of key functional issues and identify opportunities to enhance employee experience and/or improve service delivery performance. Leverages key insights to contribute to functional strategy that drives functional outcomes.

People Leader: Lead multi geographical team that will provide local market knowledge and functional expertise on the effective Service Delivery enablement of our day to day Hire to Retire processes, Policies and activities - ensuring team objectives are met and contributing to entire GPS and GPO agenda and success. Identifies capability need and drives respective plans, working together with Capability Leader. Role model KC ways of working. Drive Team Engagement and Belonging. Partners with GPS teams to ensure full clarity of scope, project planning and clear communication.

Internal Client Relationship Management: Manage relationships with internal client groups building high levels of professional credibility and mutual trust through effective partnership.

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark; you just need to log on!

Led by Purpose. Driven by You.

About You

You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You’re also a college graduate with a degree in marketing, sales, HR, finance, or a related area, authorized to work in the United States, and have at least two years of continuous work experience.
 

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

Experience: 5+ years of Regional experience in HR Operations, Customer Service and Outsourced Service management. Experience in leading teams including remote, stakeholder management.

Organizational Intelligence:  Understands how to get things done and move teams and organizational goals forward. Strong problem-solving and decision-making skills.

Business Acumen: Applies knowledge of business and the marketplace to advance the organization's goals. For example, clearly understands how own activities relate to GPO goals.

Ability to Influence : Build rapport, trust, listen, leverage networks, commit and drive action. Effective partnership with GPO

Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems – on Regional functional level. Successful to work effectively within a dynamic and changing environment, adapting at short notice where needed. Resilience, ability to successfully cope with multiple demands.

Technical Expertise: Expert level knowledge and understanding of critical People elements such as compensation management, employment & labor law, User Experience. Expert in ServiceNow, Workday and other GPS systems, Operations processes E2E design and delivery. Expertise in LEAN methodology. Project management, Change management.

Data Acumen: Data analysis and reporting. Draw insights that inform GPS and GPO decision-making to improve employee experience, People Programs and culture. Ensures the appropriate measurements are put in place to monitor progress and impact.

Ensures Accountability: Holds self and others accountable to meet commitments. For example, holds self to high standards and consistently honors policies, procedures, and work requirements. Scrupulously ensures all work is correct.

Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives.

Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Total Benefits

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.

In the meantime, check out the careers website. You’ll want to review this and come prepared with relevant questions if and when you pass GO and begin interviews.

And finally, the fine print…
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world.  We actively seek to build a workforce that reflects the experiences of our consumers.  When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender, identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Additional information about the compensation and benefits for this role are available upon request. You may contact 866-444-4516 or [email protected] for assistance. You must include the six digit Job # with your request.

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.

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